Frequently Asked Questions

Find answers to common questions about our electronics and services

Do your products come with a warranty?

Yes, all electronics purchased from SunnySky come with a standard 12-month manufacturer warranty covering technical defects.

Are the devices unlocked for international use?

Most of our smartphones and tablets are factory unlocked and compatible with global GSM networks. Please check the product specifications for specific band support.

What should I do if my item arrives damaged?

Please inspect your package upon arrival. If the item is damaged, contact our support team within 48 hours with photos of the packaging and the product.

Do you offer technical support for setup?

Absolutely. Our team provides basic remote setup assistance via email and live chat to help you get your new device running.

Can I track my order in real-time?

Yes, once your order ships, you will receive a tracking number via email that allows you to monitor your delivery status.

Are your products genuine and brand new?

SunnySky only sells 100% authentic, brand-new products in their original retail packaging unless explicitly labeled as 'Refurbished'.